dsm-firmenich · North America · 2023–2025
+50%
registered customer companies in six months, from 90 to 135, and four times more active users.
Commercial transformation after the 2023 merger
Regional Business Transformation team, across business units and functions. The customer platform was relaunched from the field, and must-win projects (18% hit rate against a 27% average win rate) requalified on one set of criteria.
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